Shipping policy

Shipping Policy

At Guadalupe Roastery, we strive to provide you with a seamless and efficient shipping experience. Here's an overview of our extended shipping policy:

Order Processing: Your shipments are dispatched the next day after you've successfully placed your order. We process coffee orders daily, and if for any reason you need to request a refund, you have until ONE Hour after your order to do so.

Order Cancellation: Orders placed after 6:00 PM Central Time can be cancelled until 10:00 PM on the same day. However, any cancellations made after 10:00 PM will be processed automatically through our fulfillment center.

Shipping Providers: Our Shipping Policy is contingent upon reliable shipping providers such as USPS, UPS, FedEx, and DHL. In the rare event that a package is lost or damaged during transit, we transfer responsibility to our logistics service providers both domestically and internationally.

Order Corrections: Should you notice any errors in your order, please don't hesitate to contact us immediately through brad@guadaluperoastery.com. Our team will be more than happy to assist you during our office hours, which are Monday to Friday from 8:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 12 noon.

At Guadalupe Roastery, your satisfaction is our priority, and we're committed to ensuring that your orders are processed swiftly and accurately. Should you have any further inquiries or require assistance, feel free to reach out to our dedicated team. Thank you for choosing Guadalupe Roastery for your coffee needs!